FAQs
Answers to the most common questions about our mustard oil, spices, delivery and returns. Can't find what you need? WhatsApp us on +91 99904 51900.
What is the difference between yellow and black mustard oil?
Yellow Mustard Oil is made from yellow mustard seeds. It is lighter in colour with a mild aroma, so it suits everyday sabzi, parathas and pakoras. Black Mustard Oil is made from black mustard seeds. It is darker with a strong pungency (jhaans), and is popular for pickles, fish curry and tadka.
Is Jiva Tattva mustard oil refined or blended?
No. Our oil is natural crushed from 100% mustard seeds (yellow or black). We do not add chemicals, preservatives or artificial flavours.
Why does the 1 litre bottle say 910 g?
Oil is lighter than water. At 30°C, one litre of mustard oil weighs about 910 g, so the label reads “1 Litre (910 g) at 30°C”.
How should I store mustard oil?
Keep the cap closed and store the bottle in a cool, dry place away from direct sunlight and heat. It is best before 12 months from the packing date.
What pack sizes do the spices come in?
Turmeric, Red Chilli, Coriander, Garam Masala, Black Pepper and Cumin come in 50 g, 100 g and 200 g resealable pouches.
What is in your Garam Masala?
Our Garam Masala is a blend of 40+ whole spices. The full ingredient list is printed on the back of the pouch.
How long do the spices stay fresh?
Turmeric, Red Chilli, Coriander, Black Pepper and Cumin are best before 12 months from packing; Garam Masala is best before 9 months. Close the zip after each use and use a dry spoon.
How long does delivery take?
Orders ship from Meerut. They are usually processed in 1–2 business days, and standard delivery takes 5–7 business days. You will get a tracking link by email once your order ships.
Do you offer free delivery?
Yes — delivery is free on orders above ₹199 (current offer). The final shipping charge is shown at checkout.
What is your return and refund policy?
Unopened, unused products in their original packaging can be returned within 7 business days of delivery. Opened or used products cannot be returned. Message us on WhatsApp (+91 99904 51900) or email with your order number.
How can I track my order?
Use the tracking link in your shipping confirmation email, or log in to your account and open Orders. You can also WhatsApp us your order number.
What is Jiva Tattva's FSSAI licence number?
FSSAI Lic. No. 12722051001020. Marketed by Jiva Tattva, 159, Gali No. 2, Daulatram Colony, Daurala, Meerut, Uttar Pradesh 250221.


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