Cancellation Policy

Thank you for choosing Jiva-Tattva! We understand that unexpected circumstances may arise, and you may need to cancel your order. This policy outlines the conditions under which you can cancel an order placed on our website.

1. Eligible Orders:

• You can cancel any order placed on our website before it is shipped. Unfortunately, we do not accept cancellations for shipped orders due to the perishable nature of grocery items.

2. Cancellation Methods:

• Online:
• Login to your Jiva-Tattva account and navigate to your "Orders" section.
• Locate the order you wish to cancel and select "Cancel Order."
• Confirm the cancellation and provide a reason (optional).
• Phone:
• Contact our customer service team at +91 9990451900 during business hours (10:00 to 17:00).
• Provide your order number and inform them of your cancellation request.
• Email:
• Send an email to wecare@jivatattva.in with the subject line "Order Cancellation - [Order Number]."
• Clearly state your request to cancel and include your order number.

3. Cancellation Processing:

• Once we receive your cancellation request, we will verify your order status and confirm if cancellation is possible.
• If the order has not yet been shipped, we will process your cancellation and issue a full refund to your original payment method within [number] business days.
• You will receive a confirmation email notifying you of the cancellation and refund.

4. Exceptions:

• We reserve the right to refuse cancellation requests for orders that are already in the shipping process or have been delivered.
• We cannot accept cancellations for orders placed through other retailers like Amazon, Flipkart, or Jiomart. Please contact their respective customer service teams for their cancellation policies.

5. Contact Us:

• If you have any questions about our Cancellation Policy or need assistance with canceling an order, please don't hesitate to contact our customer service team at:
  • Mobile: +919990451900.
  • Email ID: wecare@jivatattva.in

 

We strive to provide you with a smooth and convenient shopping experience. Please shop with confidence knowing that we handle cancellations in a fair and timely manner.